A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition

  • Publish Date: 2001-03-16
  • Binding: Paperback
  • Author: Fred Beisse
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This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.