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From the Preface of this 573 page book: The increasing quantity and complexity of human communication require more thorough study than ever before. Effective communication is challenging. This edition equips the reader to meet the challenge with evidence-based advice that can be implemented immediately. Chapters include: Foundations of Communication; Communicating Confidently and Competently; Self and Others: Identities and Cultures; Listening; Verbal Communication; Nonverbal Communication; Research Techniques and Information Literacy; Supporting Your Ideas;Organizing and Outlining; Presentation Aids; Speakers, Speeches, and Audiences; Informative Presentations; Persuasive Presentations; Interpersonal Relationships; Managing Conversations and Conflicts; Communicating with Technology; Interviewing; Small Group Communication; Group Roles and Behaviors; Special Occasion Speeches; and Sample Speeches and Case Studies.
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